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Terms and conditions

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These Terms and Conditions govern any transaction between Vivo Salons LP and our customers:

By using this website you agree to comply with and be bound by the following terms and conditions of use, which govern Vivo Vivo Salons LP’s relationship with you in relation to this website.

The term “Vivo Vivo Salons LP” and “Vivo” shall be used interchangeably and in both instances refer to the owner of this website. The term "you" refers to the user or viewer of our website.

Terms and Conditions of Purchase

  1. All customers who order Medik8 skincare products must have been seen by a beauty technician and had the product recommended to them.
  2. Customers who place an order for Medik8 skincare products with Vivo give permission to Vivo to contact their beauty therapist and request information relating to their order.
  3. All customers have not been advised by a doctor not to use the products ordered.
  4. We reserve the right not to supply product if we feel that the selected products are not in accordance with the specifications provided by your beauty technician, or may put you at some risk.
  5. By completing the online order form you agree to accept shipment for the selected product, and agree to pay by the method indicated on your order form.
  6. By completing the online order form you agree and accept that you are the person responsible for the credit card and accept responsibility for all charges made on our site by your card.
  7. Offers, promotions and specials can not be used in conjunction with any other offers, promotions or specials.


Hair Package Terms and Conditions:

  • New client Foil and All Over Colour packages are valid for clients who have not visited a Vivo Salon in 6 months or longer.
  • New Client Balayage and Kerasilk Packages are valid for clients who have not visited a Vivo Salon in 12 months or longer.
  • Valid with selected Stylists at VIVO. 
  • Extra charges may apply from $15 per 10gsm of product, for hair past shoulder length, thick hair or extended regrowth. Any additional services to be paid at salon.
  • Package Vouchers are valid for 12 months.
  • Offer can not be used in conjunction with any other offer or voucher. 
  • Individual package T&C may apply

Product Returns Policy:

If you return any unopened merchandise in its original condition within 30 days, we will provide a full refund. Your refunded amount will be processed within 7 business days. 

Defective Product:

If you have a problem with any product purchased from us at any time please let us know. If your product is determined to be defective by the manufacturer we will replace it.

Shipping times:

All shipping indications on this website are based on average shipping times for the stated product, where customers have supplied the correct information. Vivo endeavours to meet these shipping schedules, but will not be held responsible for any delays due to incomplete information, courier deliveries, or product shortages.

Website Terms and Conditions

All health and beauty information on the Vivo website is provided solely for general consumer understanding and education. It is subject to change without notice. Because this site, and all content comprising the site, is for educational purposes only, there is nothing on the site that should be used as a substitute for medical advice, including advice about beauty, nail and skin care and/or any issues related to beauty, nail and skin care.  Access and use of this website is completely voluntary and is the sole risk of the user.

Your use of any information or materials on this website is entirely at your own risk, for which Vivo Vivo Salons LP, and its directors and employees shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

We strongly advise you to always seek the advice of a beauty technician or general health care professional and/or provider with any questions about beauty, nail and skin care or any medical condition. You should not delay in contacting a beauty technician or general health care professional based on information you have obtained from this site, or any site whose link may be found on the Vivo website. If you believe you have a beauty, nail and skin care problem or condition, contact a qualified person such as a beauty technician or general health care professional immediately.

Links to documents or websites outside of the Vivo website are provided as a convenience and do not necessarily reflect the views or opinions of the staff or management of Vivo Salons LP. Links to such documents do not in any way suggest Vivo’s endorsement of any product or service specified therein.

When you register as a customer with Vivo you are responsible for safeguarding your own password, including, but not limited to, the responsibility to not improperly disclose or allow the disclosure of your password to unauthorized persons. If you suspect that your password has been compromised, please notify Vivo immediately.

You may not create a link to this website from another website or document without Vivo Salons LP's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.

All rights reserved. No part of this site may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, or recording without prior permission from Vivo Salons LP in writing.

Privacy Policy

Vivo Salons LP is subject to the Privacy Act 2020, which provides for the fair handling of personal information, and which sets standards for the collection, access, storage and use of personal information. We understand that your privacy is important and you have the right to control it.

How do we collect your personal information?

- From you when you provide information over the phone, online, on documentation, by text message, email or when you complete a customer survey;

- Vivo Salons LP also collects some information from you when you use our web site. The only personal information which we collect about you when you use our web site is what you tell us about yourself, for example by completing an online form or information you provide to us when you send us an email. We will record your email address if you send us an email, and your mobile number when you send us a text.


A cookie is a small text file given to your web browser by our web server. The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server. We use cookies to provide us with anonymous aggregate information on how people use our web site and to help us to know what they find interesting and useful on our web site. We do not store personal information such as email addresses or other details in a cookie.

What information do we collect?

Vivo Salons LP is most likely to hold your name, contact details and prescription details. This may include information regarding your preferred method for payment and other contact information. Vivo Salons LP may also hold information that you provide as a result of completing a customer survey.

How do we use your information?

Vivo Salons LP uses your personal information to assist us in providing our services to you including:

- To help improve the value of our service to you;

- To process payments;

- For marketing purposes, including by phone, text and email.

Permission Granted

When you send us a text message from your phone number, or your email address, you give us permission to respond to you by text message or by email, and to send you marketing messages from time to time. You have the right to unsubscribe or stop receiving messages from us at any time. 

What do we disclose to other parties?

In general Vivo Salons LP will not sell, rent or lease your personal information to others. Vivo Salons LP may disclose your information:

- where Vivo Salons LP is required by law to disclose information to third parties; or

- to related companies (Vivo Salons LP is a member of the Carlisle Mason Investments Limited group of companies); or

- where Vivo Salons LP has outsourced functions to third parties contractors for example, mail house, and delivery personnel or hosting servers. In order for us to operate our business we may share your personal information with a contractor. We require our contractors to undertake to comply with the Privacy Act. They are also required to sign a confidentiality agreement in relation to any information that is made available to them as a result of their engagement by Vivo Salons LP; or

- banks and financial institutions in accordance with your payment method.