Terms & Conditions

Vivo Salons LP (Vivo, we or us) is the owner and publisher of the content contained in this website and any mobile application we may operate from time to time (Website). As a user of this Website, you agree and accept these Website Terms of Use (Terms), our Privacy Policy and, if you buy our products from our online store on our Website, you also agree and accept our Customer Online Sales Terms, Returns Policy and Hair and Skin Care Products Online Shipping Policy. If you do not accept any of our terms, you must not use our

Vivo may revise, update, amend or change these Terms, our Privacy Policy, Customer Online Sales Terms, Returns Policy and Hair and Skin Care Products Online Shipping Policy from time to time at our discretion. Such revisions will be effective immediately upon publication on this Website. By continuing to use this Website after publication of the revised terms, you agree to be bound by the revised terms. You should therefore regularly visit our Website to determine the current terms.



1.1 General information only: All information contained on this Website is intended for general consumer understanding of our products, services and the operation of our Vivo salons. Vivo does not provide any health or medical services and nothing contained on the Website constitutes medical advice, including advice about or any issues relating to your health, beauty, nail and skin care. You should seek the advice of a health care professional if you have any questions or concerns about your health, beauty, nail, skin or any medical condition.

1.2 Disclaimer: While we endeavour to ensure that information on our Website is correct and complete, including information about our products and services, sometimes errors do occur. You are solely responsible for any actions or omissions you take in reliance on the content on, or accessed through, this Website (including any linked sites). To the extent permitted by law, we have no liability for any loss or damage you may suffer or incur directly or indirectly in connection with any action or omission you take in reliance on the content on, or accessed through, this Website (including any third party linked sites).

1.3 Content subject to change: We may make changes to any information, content or graphic on this Website at any time for any reason and without notice to you.

1.4 Compliance with NZ law only: Information contained on this Website relating to our products and services, and the sale of products through this Website have been prepared in accordance with New Zealand law only. We make no representations or give any warranties as to whether or not the information on this Website is appropriate or available for use in another country. If you access this Website from outside New Zealand, then you are solely responsible for compliance with applicable local law.


2.1 Your account: When you register as a customer with Vivo you are responsible for safeguarding your own password, and you must not improperly disclose or allow the disclosure of your password to unauthorised persons. If you suspect that your password has been compromised, please notify Vivo immediately.


3.1 Vivo’s IP: This Website and all intellectual property rights displayed, incorporated into or otherwise related to this Website (whether registered or unregistered), including graphics, logos, trademarks, design, text, icons, the arrangement of them and all software relating to this Website (IP), are owned by or the rights are licensed to Vivo.

3.2 Your responsibility: You acknowledge and agree that:

A) you will not do anything to or which might hinder, impede, invalidate or challenge our ownership of or entitlement to use or the registration of any part of our IP or which might diminish the value of our IP in the Website;

B) any use of the Website, including its content and other related services, other than as expressly permitted by these Terms or by law, is strictly prohibited; and

C) you may not in any way reproduce, modify, distribute, store, transmit, publish or display within another website or mobile application or create derivative works from any part of this Website or commercialise any information obtained from any part of this Website.


4.1 Linked sites: This Website contains hyperlinks to other third party sites. These third party sites have not been established, and are not controlled, by us. The third party links are provided for convenience only and the links may not remain current nor maintained. We do not endorse, approve or recommend these third parties or their sites, or any information, products or services referred to on those third party sites, unless expressly stated. You link to these third party sites at your own risk and you should make your own enquiries as to the privacy policies of these third parties. We are not responsible for any information or content on, or the privacy practices of, any third parties and their sites.


5.1 Data transmission: While we take precautions to protect information transmitted on our Website, we do not warrant and do not guarantee the security of any information you transmit to us. Any transmission of data to this Website is at your own risk. Once we receive your transmission, we will take reasonable steps to preserve its security. If you become aware of any problems with the security of data transmission or the Website, please contact us immediately.

5.2 Virus: We do not guarantee that this Website is free from viruses, fault or other conditions which could damage or interfere with your computer systems, and we do not warrant that your access to this Website will be uninterrupted, error free or that any defects will be corrected. You are solely responsible for ensuring that the process which you use for accessing this Website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We are not responsible for any interference or damage to your computer system which arises in connection with your use of this Website or any linked third party site.


6.1 You acknowledge and agree that any appointment missed, late cancelled, or changed without 24 hour notice will result in a $50 charge, or for appointments that were over 2 hours in duration, the fee will increase by $25 per hour to a maximum of $100.

6.2 You acknowledge and agree that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us in the days leading up to your appointment is not sufficient reason to miss an appointment if the original confirmation notification was received.

6.3 It is understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no charges will apply.



7.1 You acknowledge that by joining the Vivo VIP Rewards Programme you are entering into an agreement with Vivo to receive certain discounts and other benefits, and agree that Vivo Salons LP may send you SMS text message, email messages, and other forms of communications in order to promote products and services, and also to keep you updated on the status of your membership, orders, bookings and any other transactions that are in progress between you and Vivo Salons LP.

7.2 Vivo VIP Reward points will be accrued when members purchase eligible hair, skin and beauty products and services in salon. The ratio of Vivo VIP Reward points to dollars spent will vary from time to time depending on the objectives of the business, and the type of product or service purchased. Vivo reserves the right not to allocate reward points during specific periods, or when products and/or services are already reduced.

7.3 Reward points may be redeemed for certain nominated vouchers, products or services. The value and type of reward will change from time to time, and is offered entirely at the discretion of Vivo Salons LP.  

7.4 When reward points are converted into reward vouchers, you must redeem your vouchers on or before the expiry date that is printed on the voucher.

7.5 Reward points have no monetary value, they are simply a means of tracking your spend for the purpose of generating rewards which will be done entirely at the discretion of Vivo Salons LP.

7.6 Reward points are not transferable, can not be exchanged for cash, and no change will be given. Vivo Reward points can not be credited to your salon account or online account.

7.7 Reward points can not be used in conjunction with any other offer unless otherwise stipulated.

7.8 Vivo reserves the right to modify or close the Vivo VIP Rewards Programme at any time, and is not liable for any compensation for unused rewards points . Vivo reserves the right to cancel reward points, and to adjust the value of the benefits and value of redemptions offered through the scheme.


8.1 Limitation of liability: To the extent permitted by law, Vivo and each of our Related Companies (as defined under the Companies Act 1993) and affiliates exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) in connection with your access, use of or inability to use the Website, or any errors or omissions in the content of the Website including, but not limited to, loss or damage you might suffer as a result of:

A) errors, mistakes or inaccuracies on the Website;

B)you acting, or failing to act, on any information contained on or referred to on the Website or any linked third party site;

C) personal injury or property damage of any kind resulting from your access or use of the Website;

D) any unauthorised access to or use of the Website’s secure servers;

E) any interruption or cessation of transmission to or from the Website;

F) any bugs, viruses, Trojan horses or other harmful code or communications which may be transmitted to or through the Website by any third party; or

G) the quality or fitness for any purpose of any linked third party site.

8.2 No consequential loss: To the fullest extent permitted by the law, we and our Related Companies and affiliates will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the Website or any linked third party site.

8.3 'As is' and ‘as available’ basis: This Website is provided to you on an 'as is' and ‘as available’ basis and may from time to time contain errors, faults and inaccuracies. To the extent permitted by law, Vivo makes no representation and provide no express or implied warranty or guarantee in relation to the Website, the security of the Website, the safety of any file or software associated with it (such as safety from any virus or defects including those which could damage or interfere with any data, software or hardware with which it might be used) or that access to the Website will be uninterrupted or continuous.

8.4 Indemnity: You agree to indemnify us for all loss or damages suffered or incurred by us as a result of your breach of these Terms.


9.1 You consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You consent to receiving electronic messages and information sent by us (or on our behalf) for any purposes described in our Privacy Policy.


10.1 All Personal Information collected, used, disclosed and stored by Vivo will be in accordance with Vivo’s Privacy Policy.


11.1 Eligibility: Competitions are open exclusively to residents of New Zealand aged 18 and over. Employees of Vivo Hair & Beauty, their immediate family members, and anyone professionally associated with the organization or the campaign are not eligible to enter.


12.1 Amendments: Vivo may vary or amend these Terms from time to time by updating the terms on its Website. The updated Terms will take effect immediately after they have been posted on the Website.

12.2 Waiver: The exercise or waiver, in whole or in part, of any right, remedy or duty provided for in these Terms will not constitute the waiver of any prior, concurrent or subsequent right, remedy or duty within these Terms. No waiver by any party of any provision of these Terms is valid unless it is in writing and signed by an authorised representative of the party against which the waiver is sought to be enforced.

12.3 Severability: The provisions of these Terms are severable and if any provision of these Terms is determined to be invalid, illegal or unenforceable, the remaining terms or provisions of these Terms will not in any way be affected or impaired and will remain in full force and effect. If any provision of these Terms is determined to be unenforceable, then that provision will be severed from these Terms and immediately replaced with a valid, enforceable provision as similar as possible to the severed provision.

12.4 Transfer: If Vivo merge, sell or otherwise change control of its business or this Website to a third-party, Vivo reserves the right, without giving notice or seeking consent, to transfer or assign the Personal Information, content and rights that we have collected from you to a third party.

12.5 Governing Law: These Terms will be governed by and interpreted in accordance with the laws of New Zealand. The Purchaser agrees to submit to the exclusive jurisdiction of courts of New Zealand.