null

Vivo Premium Members Program Terms & Conditions

 

 

 

Welcome to the Vivo Premium Members Program at Vivo Hair & Skin Clinic!  

We're delighted to offer you a flexible way to budget for your hair and beauty needs while unlocking exclusive rewards. Manage your membership and watch your rewards grow, all through the convenient Vivo App and our online portal.

By joining the Vivo Premium Members Program, you agree to the following terms and conditions.

 

 

1. The Vivo Premium Members Program Concept

  • The Vivo Premium Members Program is a recurring payment plan where you choose a comfortable weekly contribution amount.

  • These payments are converted into "Vivo Dollars," a credit balance held in your exclusive "Vivo Account."

  • Your Vivo Dollars can be used to purchase any retail products, salon services, or gift vouchers offered at Vivo.

 

 

2. The Vivo App & Online Portal

  • Your membership is managed primarily through the official Vivo App and your secure online account on our website.

  • These tools are the primary methods for signing up, checking your Vivo Dollars balance, editing your payment amount, pausing your payments, and cancelling your membership.

  • You are responsible for keeping your login credentials confidential.

 

 

3. Membership Tiers, Rewards & Discounts

  • Bronze Tier : Contribute $10 or more per week to unlock Bronze-level benefits.

  • Silver Tier : Contribute $30 or more per week to unlock Silver-level benefits.

  • Gold Tier : Contribute $45 or more per week to unlock our premium Gold-level benefits.

  • Elite Tier : Contribute $60 or more per week to unlock our premium Gold-level benefits.

The specific details of the rewards and discounts for each tier are available in the App.

 

4. Vivo Dollars Account Cap ($500)

  • Your Vivo Account has a maximum balance of $500 Vivo Dollars.

  • Automatic Pausing: We will automatically pause your recurring membership payments if a successful payment would cause your account balance to exceed $500.

  • Automatic Resumption: Your payments will automatically resume on the next scheduled payment date after your balance falls below $500 through the use of your Vivo Dollars.

 

 

5. Redeeming Your Vivo Dollars

  • Your Vivo Dollars balance can be checked at any time in the Vivo App, via your online account, or in-salon.

  • One Vivo Dollar ($1 Vivo) is equivalent to one New Zealand Dollar ($1 NZD) and is redeemable against the current price of our services and products.

  • You can use your Vivo Dollars to purchase gift vouchers for friends and family.

 

 

6. Appointment & Cancellation Policy for Members

Your appointments are very important to our team. By booking an appointment as a Vivo Premium Program Member, you agree to the following policy.

  • Required Notice: We respectfully request at least 48 hours' notice for any cancellations or rescheduling of appointments.

  • Late Cancellation Fee: Any appointment cancelled or changed without 48 hours' notice will incur a $15 charge.

  • No-Show Fee: Any appointment that is missed (a "no-show") will incur a $50 charge.

  • Payment of Fees: As a Vivo Premium Program Member, you authorize us to automatically deduct any applicable cancellation or no-show fees directly from your Vivo Dollars account balance. If your Vivo Dollars balance is insufficient to cover the full fee, the remaining amount will be charged to the primary payment method (credit/debit card) held on file for your membership.

  • Your Responsibility: It is your responsibility to remember your appointment dates and times. Not receiving an electronic reminder is not a sufficient reason to miss an appointment if the original confirmation notification was received.

  • Exceptions: If a cancellation is due to circumstances beyond anyone's control (e.g., power outage, natural disaster, or weather that requires the salon to close), no charges will apply, and we will work with you to reschedule.

  • Fee Reviews: If you believe you have been charged a fee incorrectly or wish for extenuating circumstances to be considered, you can request a review by emailing latefee@vivo.co.nz.

 

 

7. The Nature of Vivo Dollars & Our Non-Refundability Policy

  • This is a pre-payment for future goods and services, not a savings account. Upon successful payment of your membership fee, your funds are converted into Vivo Dollars.

  • All membership payments are final and strictly non-refundable.

  • Vivo Dollars are not legal tender and cannot be exchanged or redeemed for cash. They must be used to purchase products, services, or gift vouchers from us.

 

 

8. Membership Management

You have full control over your membership through the Vivo App and your online account.

  • Cancellation/Pausing: You may cancel your membership or skip payments at any time through the app or your online account. Changes must be made at least 7 days before your next scheduled payment to take effect for that billing cycle.

  • Loss of Privileges: Your tier privileges will be revoked immediately if you cancel your membership, or if you have two (2) consecutive failed payments. Your existing Vivo Dollars balance will remain, but you will lose access to all membership benefits.

 

 

9. Expiry of Vivo Dollars

  • Vivo Dollars are valid for 5 years from the date they are credited to your Vivo Account. Any unused balance will expire and be forfeited after this period.

 

 

10. General Conditions

  • We may amend these terms and conditions from time to time. The most current version will always be available on our website and in the Vivo App.

  • The Vivo Premium Members Program is governed by the laws of New Zealand.

By proceeding with your membership, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, including the Appointment & Cancellation Policy.

 

Last Updated: 16 September 2025