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Got questions? We’ve got answers.
When you visit VIVO we promise hair you'll love. And if your service is going to cost extra (for example, for long/thick hair/extended regrowth), we will tell you before we start, or you don't have to pay it.
Where can I find a VIVO salon?
When can I have my appointment?
Although opening hours vary slightly per salon, every Vivo salon is open Tuesday through Saturday. Late night and weekend appointments are available.
Please see salon opening hours here
To check appointment availability, please call 0800 400 300.
What other hair services can I get at VIVO?
We offer a comprehensive range of hair services, including style cuts and trims, permanent and semi-permanent colours, foils, balayage colouring, blowouts, straightening and curling with GHD hot tools, upstyling, chemical and keratin straightening, perms, and a selection of nourishing treatments.
Are there any extra charges?
All essentials like shampoo, head massage and styling are already included in the package price. However, if you have long (below shoulder) and/or very thick hair, and/or extended regrowth, an extra charge from $15 would apply to cover the cost of the additional colouring product. We will advise you before we start - or you don't have to pay the extra.
Optional extras include:
- Additional hair treatments from $22
- Colour Correction from $50
What is the background of VIVO Stylists?
To join the VIVO team, all stylist must pass a comprehensive trade test where they demonstrate their mastery in cutting, colouring and styling. All Stylists then undergo continuing education with our national Training and Development Program. This covers both technical aspects, including all classic hair services and brand new innovative techniques in cutting, colouring and styling - and VIVO philosophy, which is centered around understanding the Client needs and desires, and tailoring a personalised style just for them. This way, you can count on every VIVO Stylist to deliver the VIVO Experience every time.
What products will you use for my hair?
For hair-care, colouring and styling we use only the professional Goldwell products. Goldwell is an international award-winning brand with more than 65 years of expertise in hairdressing innovation, available exclusively through hair salons.
What is BondPro+?
More than just an upgrade, Goldwell’s BondPro treatment system is designed with and for Goldwell colour services. This treatment prevents damage from hair lightening, alkaline colouring, and re-texturizing services (perms), and adds moisture for healthier, shinier hair that is strong and replenished. It works in cooperation with Goldwell products for ultimate protection. BondPro+ Inter-Amino-Bonding-System is a 2 Step process. Your Stylist will mix the BondPro Protection Serum in with the colour/lightener/re-texturizing solution to protect your hair during those services, then will apply the BondPro Nourishing Fortifier as a conditioning treatment after. Click Here to learn more about BondPro+
What is Olaplex?
What About Parking?
All our salons have nearby parking. Please ask for details when making your appointment.
Hair You'll Love, Guaranteed!
We know, that’s a bold statement! But here at Vivo, we are so confident of our ability to give you hair that you love, we actually promise it. That’s because we have an ongoing training program that keeps our stylists’ talents razor sharp, and an extensive range of skills across our salons that can be matched to your needs through an awesome consultation. However, on the rare occasion that you don't love the service you received, that's ok. We will provide a second service FREE of charge with your stylist, or if needed, a different stylist with the skills that suit your needs. Want to know how? Simply contact our helpful Customer Services Team on 0800 400 300 or via our contact us page if you have an issue. A friendly team member will get in touch, figure out who’s the perfect stylist in your location to give you exactly what you want, and arrange a free-of-charge appointment to get you loving your hair. Because that’s what matters most to us at Vivo - hair YOU love. Simple.
NEW CLIENT PACKAGE TERMS & CONDITIONS
- New Client Balayage and Kerasilk packages valid for clients that have not been to Vivo within the last 12 months. Colour and Foil Packages valid for clients that have not been to Vivo within the last 6 months.
- For appointments, further info and Platinum Stylist pricing, please call 0800 400 300.
- Valid with selected Stylists at VIVO.
- Extra charges may apply from $15 per 10gsm of product, for hair past shoulder length, thick hair or extended regrowth. Any additional services to be paid at salon.
- Voucher valid for 12 months.
- Offer can not be used in conjunction with any other offer or voucher.